Privacy Policy

This Privacy Policy explains how Union Travels Limited ("Union Travels", "we", "us") collects, uses and protects information you share with us when you visit our website, submit an enquiry, book an appointment at our Motijheel or Banani office, or otherwise engage our services.

Information we collect

• Contact details you provide on forms — name, phone, WhatsApp, email.
• Travel details — service of interest, destination, travel dates, number of travellers, notes.
• Referral source and, where relevant, the name of the person who referred you.
• Appointment preferences — office, date, time, language, consultant.
• Basic usage information — page visited, referrer, campaign/UTM tags, session identifier.

For visa, Hajj, Umrah and medical travel enquiries you may voluntarily share document details. We ask you not to upload sensitive documents through the public website; a consultant will share a secure channel where required.

How we use your information

• To respond to enquiries and provide the travel services you request.
• To confirm and manage in-person appointments at our offices.
• To improve our website, forms and consultant coverage.
• To send occasional service updates when you have opted in.

We do not sell personal data to third parties.

Sharing with third parties

Depending on the service you request we may share information with airlines, embassies, visa processing centres, hotels, ground handlers, hospitals or partner agents strictly to arrange your travel. Embassy and airline decisions remain with those authorities; Union Travels facilitates applications and does not guarantee outcomes.

Retention

We retain enquiry and booking records for as long as needed to serve you and to comply with travel-industry recordkeeping requirements. You can request deletion at any time by contacting us.

Cookies and analytics

We use privacy-respecting analytics to understand which pages are useful and where visitors need more support. We record aggregate metrics (page views, session counts, new vs returning visitors, referral source) rather than personal profiles.

Your choices

You can request access to, correction of, or deletion of information you have shared with us. Email privacy@uniontravels.com.bd or speak with a consultant during your appointment. We will respond as soon as reasonably practicable.

Contact

Union Travels Limited · Motijheel Head Office and Banani Customer Experience Office, Dhaka, Bangladesh. Phone and WhatsApp details are on our contact page.

This page is maintained by Union Travels to answer common privacy questions. It is not a legal certification and does not replace terms agreed in a specific service contract.